FAQs

Deversia.com Frequently Asked Questions (FAQs)

1. What is Deversia.com?

Deversia.com is an online store offering a wide range of quality products designed to enhance your lifestyle. We are committed to providing top-notch customer service, competitive pricing, and a seamless shopping experience.

2. How do I place an order on Deversia.com?

To place an order:

1. Browse through our product categories.
2. Select the product you want to purchase and click on "Add to Cart."
3. Once you're ready to checkout, click on the cart icon and proceed to checkout.
4. Fill in your shipping details and choose your preferred payment method.
5. Review your order and confirm the purchase.

3. What payment methods are accepted on Deversia.com?

We accept the following payment methods:

• Cash on Delivery (COD)
• Bank Transfer

4. How much does shipping cost?

Shipping charges are Rs 199/-. We offer Free Delivery for orders over Rs. 2500/-.

5. What is the delivery time for my order?

Delivery time typically ranges from 2 to 5 working days, depending on your location. However, during busy shopping seasons or high-demand periods, delivery may take up to 7 working days. Please note that no deliveries are made on Sundays or national holidays.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation message with a tracking number. You can use this number to track your order through the courier's website or contact our customer service for assistance.

7. Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order before it has been shipped. Please contact our customer service team as soon as possible with your order details. Once the order has been dispatched, cancellation or modification is not possible.

8. What is Deversia.com’s return and exchange policy?

We offer a 14-day return and exchange policy. Products must be in their original condition, unopened, and in resellable condition to be eligible. For faulty products, exchanges, or refunds, please contact our customer service team within 15 days of receiving your order.

9. How do I initiate a return or exchange?

To initiate a return or exchange, please fill out the return/exchange form available on our website or contact our customer service team with your order details. We will guide you through the process and arrange for the return or exchange.

10. Who pays for return shipping?

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a faulty product or a packing mistake.

11. How long does it take to process a refund?

Refunds are processed within 2-4 working days after we receive and inspect the returned item(s). Refunds are made via bank transfer, and the processing time may vary depending on your bank.

12. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately at 03218485777 or deversiaa@gmail.com We will assist you in resolving the issue promptly.

13. Are there any non-returnable items?

Yes, certain items, such as perishable goods or products that have been used, damaged, or are not in their original condition, are not eligible for return or refund.

14. How can I contact Deversia.com customer support?

You can reach our customer support team via:

• WhatsApp: 03218485777
• Email: deversiaa@gmail.com

We are here to assist you with any questions or concerns you may have.

15. Does Deversia.com offer international shipping?

Currently, we only offer shipping within Pakistan. We are working on expanding our services to international customers in the near future.

16. Can I purchase a gift card from Deversia.com?

At the moment, we do not offer gift cards. However, you can share your favorite products with friends and family, and they can purchase them directly from our website.

17. Are the products on Deversia.com authentic?

Yes, all products sold on Deversia.pk are 100% authentic and sourced from reputable suppliers. We ensure that our customers receive only the highest quality products.

18. How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and offers, subscribe to our newsletter, follow us on social media, or regularly visit our website.

19. What happens if my order is delayed?

In the event of a delay, we will notify you via email or phone with an updated delivery timeline. We strive to deliver your order as quickly as possible and apologize for any inconvenience caused by delays.

20. Can I return an item purchased during a sale or promotion?

Yes, items purchased during a sale or promotion are eligible for return or exchange within our standard 14-day policy, provided they meet the return criteria.